Touchpad Gestures stopped working

[teddymonster]

The other day when I switched back from tablet mode the gestures stopped working on my touchpad. It doesn't recognize anything beyond one finger moving and normal clicking. I updated/reinstalled the drivers and it worked again until this morning and  updating/reinstalling didn't fix it this time. Any ideas on how to fix it?

[A4Apollo]

Hey there! @teddymonster, Thanks for stopping by the HP Support Community! We are here to help you.

I will try to help you out, not to worry.

Before that, I have a question for you in order to assist you better. 

Have you tried checking with an external mouse? Does the issue persist?

Were there any recent windows update on the PC?

Was the touchpad gesture working previously in the notebook?

So let's continue with the troubleshooting now.

Please share the product number of the PC to assist you better.

Try updating the BIOS and touchpad drivers on the PC and check if it helps.

You can update the drivers on the PC using HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Try the steps recommended below.

Control Panel -> Hardware & Sound -> Power Options -> Change Plan Settings (of current selected plan) -> Change Advanced Power Settings -> USB Selective Suspend Setting -> Disable (both)

Control Panel -> Hardware & Sound -> Power Options -> Change Plan Settings (of current selected plan) -> Change Advanced Power Settings -> PCI-Express -> Link State Power Management -> Disable (both)

If the issue still persists after trying out the steps try the steps recommended below.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

Refer this article to further troubleshoot lock up or freezing issues with PC. Click Here

Refer this article to know more information about using the touchpad. Click Here

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

I'll wait for your reply!

Hope this helps! Cheers! 🙂

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