Touchpad HP Envy, everytime I try to move the cursor instead its acting like I am click and holding.

[gordon841]

Just got this laptop,  and the problem has been happening out of the box. I am extremely frustrated and have been trying to fix the issue for hours. I've reinstalled drivers, I've tried to use the HID compliant driver. I'm at my wits end. I can't use the touchpad at all, when I try to move the pointer I'm met with behavior that is indicating a click and hold. 

Product Number: 450B5UA#ABA

Serial: [Personal Information Removed]

I've found posts with similar issues from 2017, 2018 and across multiple laptops. I'd assume that something would be done to resolve this issue en masse over that timeframe or a more suitable driver would be presented but even after removing and reinstalling based on the HP site I'm still having the same issue. 

Multiple driver downloads/uninstalls/reinstalls/restarts. Grr..

[sallyf425]

I have an HP Envy 360 that I purchased new in December 2020.  I am having a recurrent issue with my touchpad/cursor not working since April.  I've contacted Tech Support on several occasions to rectify the problem.  I've allowed them to remote in to uninstall and re-install drivers for the Synaptic Touchpad.  They successfully reinstall the driver and get the touchpad working.  However, once I turn off the laptop, the driver mysteriously disappears and I'm back to square one.  This is absolutely ridiculous!  I've requested a replacement laptop since I'm still under warranty till December 2021 but I'm told all they can do is repair the laptop.  If a product is under warranty and the product cannot be successfully repaired it needs to be replaced!  I, too, have noticed this issue has been a problem for the past several years.  Obviously, there is a major touchpad driver issue and HP has made no attempt to come up with a solution.  I will continue to post about this problem until HP gets its act together and comes up with a permanent fix.