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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2016 01:39 PM

HP Recommended
Product: HP Pavilion 13 Notebook PC

My touchpad isn't working. I'm not sure if it's been disabled or if it's broken. Help please!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-20-2016 04:00 PM

HP Recommended

Hi,

 

Try the following - connect a usb Mouse where required.

 

Hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In the Device Manager window, expand Mice and other pointing devices.

 

Right click the Synaptics device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, shutdown the notebook.

 

Disconnect any peripheral, including any usb Mouse.

 

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

Let windows fully load for a few minutes before checking the touchpad function.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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18 REPLIES 18

‎02-20-2016 01:41 PM

HP Recommended

Hi,

 

Can you post back with the following details.

 

The full Model No. and Product No. of your Pavilion 13 series notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

 

The version of the operating system ( ie Windows 10 64bit ).

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎02-20-2016 02:06 PM

HP Recommended

The product number is J3T78EA#ABU

The model number is 13-b080sa

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‎02-20-2016 03:33 PM

HP Recommended

Can anyone help?

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‎02-20-2016 03:36 PM

HP Recommended

Hi,

 

You need to post back with the version of Windows that's installed on your notebook.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎02-20-2016 03:38 PM - edited ‎02-20-2016 03:40 PM

HP Recommended

I'm running Windows 10 64bit.

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‎02-20-2016 04:00 PM

HP Recommended

Hi,

 

Try the following - connect a usb Mouse where required.

 

Hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In the Device Manager window, expand Mice and other pointing devices.

 

Right click the Synaptics device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, shutdown the notebook.

 

Disconnect any peripheral, including any usb Mouse.

 

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

Let windows fully load for a few minutes before checking the touchpad function.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

1 person found this reply helpful
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‎02-20-2016 04:18 PM

HP Recommended

Thank you, it's working now.

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‎02-20-2016 04:28 PM

HP Recommended

Hi,

 

You're welcome and good to hear it's Ok :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎02-20-2016 05:29 PM

HP Recommended

I have another problem with the touchpad. I have a Model HP EliteBook 8460p, refurb, Win 7 pro, and I am using an external mouse and want to disable the touch pad. I tried the instructions that i found at

 

http://h20566.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=5056942&calledBy=Search_Result&docId=emr...

 

but disabling the pad is grayed out and won't do anything.

 

Help?

 

Thanks

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