Touchpad Not working

[Girro12]

Hi,  I have  HP Pavilion g6 Notebook PC, Model number  C1S92EA#ABU. I have recently updated my Bios From F22 to F27, I'm not sure if my touchpad stopped working after updating Bios or its some other issue. I have tried to Uninstall and reinstall the Touchpad's driver but no success. When I do troubleshoot, troubleshoot does detect the  Touchpad driver isn't working and needs to be installed, but nothing seems to work even after I install it. The touchpad worked a few days ago but randomly stopped. but not its completely stopped working, I tried to install the bios again last night. Touchpad working for 5 mins and stopped again  

Moreover, When I go to the Hp website to download new driver I can't find Windows 10 option there. So I downloaded the bios after selecting Windows 8.1 from Hp webpage.  

Thank you 

Early help will be appreciated 

[Raj1788 · Accepted solution]

@Girro12

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

Restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally, 

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement. 

 
I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager: 

• Click Start, point to All Programs, point to Accessories, and then click Command Prompt. 

• At a command prompt, type the following command, and then press ENTER: 

set devmgr_show_nonpresent_devices=1 

• Type the following command a command prompt, and then press ENTER: 

start devmgmt.msc 

• Troubleshoot the devices and drivers in Device Manager. 
  NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer. 

• When you finish troubleshooting, close Device Manager. 

• Type exit at the command prompt. 
   
  Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices. 

And then download a new version of the synaptic drivers using this link: Click here  

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Girro12]

@Raj1788

Thank you for Replying, my touchpad is working fine now. I updated my Driver and surprisingly windows installed the driver without any issue. I have tried the same thing earlier but it didn't work, but somehow it worked last night. 

However, I have one question, Why I can't see Windows 10 option for my laptop on hp official website to download latest drivers. All I see is windows 8.1, 8 and 7. 

Moreover, If I want the latest drivers for my laptop from where I can download it. 

Once again thank you 

Regards 

Ro  

[Raj1788]

@Girro12

Thanks for the reply,

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

This is an old Notebook and it is not designed for Windows 10.

You can try your luck with the third party website for the drivers.

Take care now and do have a great week ahead.

:)Cheers:)

[Girro12]

Hi @Raj1788, So do you think I should roll back my windows or keep using windows 10? Moreover, My touchPad is working but sometimes it stops randomly. however, it works when I try to move the cursor with little pressure. 

What could be the issue in this case? Should i open my laptop and see if it attached properly with motherboard or its still the driver issue 

Regards

Ro