cancel
Showing results for 
Search instead for 
Did you mean: 
lewtonl
New member
1 0 0 0
Message 1 of 2
111
Flag Post

Touchpad Problem

HP Recommended
Spectre
Microsoft Windows 10 IOT

I am having issues using the touchpad on my hp spectre laptop. I used to be able to scroll with 2 fingers, zoom, and double tap to right click on stuff. I no longer am able use these features. Any ideas?

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,958 2,604
Message 2 of 2
Flag Post
HP Recommended

@lewtonl

 

I reviewed your post and I understand that the touchpad on the computer is not working correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

What is the operating system you are using?

 

Meanwhile, I recommend you uninstall the touchpad driver from the device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation