Touchpad Scrolling not work

[Mubashir121]

I dont know why my scrolling not working in my 17 8 gen hp laptop i think its some drivers issue i dont see any touchpad/synaptics drivers i only see PS/2 Compatible Mouse not touchpad/syaptics can anyone give me the drivers link and complete procedure

[Kuroi_Kenshi]

Hi @Mubashir121,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Envy x360's touchpad scrolling isn't working, and you don't see Synaptics drivers listed, only "PS/2 Compatible Mouse." Let's go through a few steps to check what could be causing this.

1. Check Windows Settings

Enable Touchpad:

Press Win + I to open Settings.

Go to Bluetooth & devices > Touchpad.

Ensure the touchpad is turned On.

Adjust Scrolling Settings:

In the Touchpad settings, scroll down to the Scroll and zoom section.

Ensure that Drag two fingers to scroll is enabled.

2. Update or Reinstall Touchpad Drivers

Via Device Manager:

Press Win + X and select Device Manager.

Expand Mice and other pointing devices.

Right-click on PS/2 Compatible Mouse and select Update driver.

Choose Search automatically for drivers.

If no updates are found, right-click again and select Uninstall device.

Restart your laptop. Windows should reinstall the default driver.

Manually Install Synaptics Driver:

Visit the HP Support page and enter your laptop's model number.

Navigate to the Drivers & Downloads section.

Under the Driver-Keyboard, Mouse and Input Devices category, download the latest Synaptics or Windows Precision touchpad driver compatible with Windows 11.

Run the installer and follow the on-screen instructions.

3. Enable Touchpad via Keyboard Shortcut

Some HP laptops have a function key to toggle the touchpad on and off.

Look for a key with a touchpad icon (usually F6, F7, or F9).

Press Fn + the corresponding function key to enable the touchpad.

4. Perform a System Restore

If the touchpad was working previously and stopped after a recent change, consider performing a system restore.

Press Win + R, type rstrui.exe, and press Enter.

Follow the prompts to restore your system to a point where the touchpad was functioning correctly.

5. Check for Windows Updates

Press Win + I to open Settings.

Go to Windows Update and click Check for updates.

Install any available updates, as they may include fixes for touchpad issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,