Touchpad and Keyboard not working

[Poley1983]

Can someone please help, my keyboard and mouse work when loading windows and when in bios, but not in windows, i require drivers that work please.

[zoey7886]

@Poley1983, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP ENVY x360 15-es1000 Keyboard and Mouse Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

There seems to be a problem with your HP ENVY x360 15-es1000 laptop where the keyboard and mouse work in BIOS but not within Windows. This is often a driver-related issue that can potentially be resolved by downloading and reinstalling the correct drivers.

Steps to Resolve the Issue:

Driver Download:

• Visit the HP Customer Support - Software and Driver Downloads.
• Enter your product number "446V9AV" and submit.
• Make sure to select the correct Operating System version (Windows 10 64-bit) to access the driver list.

Install the Latest Drivers:

• Look for the necessary drivers under "Keyboard" and "Mouse, Touchpad & Input Devices" categories.
• Additionally, check for updates under "Software, Drivers, and Firmware" for any critical updates that might affect device input operations.
• Download and install the latest drivers following the on-screen instructions.

Restart Your Laptop:

• After installing the necessary drivers, restart your laptop to ensure the drivers are correctly loaded.

Update the BIOS (Optional):

• It's also prudent to update the BIOS to the latest version as it might contain fixes related to system hardware compatibility.

Check Windows Updates:

• Ensure your Windows 10 OS is up to date by checking under "Settings" > "Update & Security" > "Windows Update".  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,