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Shruthiraghu
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Touchpad and Sound Issue

XU440AV
Microsoft Windows 7 (32-bit)

I am able to lookout orange light on my touch pad but its not getting off if i touch on it twice nor it is getting enable or disable . 

 

my laptop touchpad is totally not working and also sometime volume manually or by pressing F9,F10 or F11 i couldnot here voice out so i need to switch off and on and run same vedios in different app i am able to lisen but in windows player i am not able to hear voice .

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Message 2 of 2
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HP Recommended

Touchpad and Sound Issue

@Shruthiraghu 

Welcome to HP Community!

Attempt using an alternate/external mouse.

(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure,

However, if the external mouse doesn't work either, it could be a software/driver issue).

 

Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

  • 1.   Click on Start and type ‘Device Manager’.
  • 2.   Click Device Manager.
  • 3.   Click + sign next to Mouse.
  • 4.   Right-click on mouse entry and choose "uninstall".
  • 5.   Restart your computer.

Meanwhile, The best way to resolve sound issues is by using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

 

Riddle_Decipher
I am an HP Employee

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