Touchpad and Touchscreen Not Working (I2C HID Device Code 10)

[ComputerGuy221]

Hi,

Currently, I am not able to use my touchpad or mouse whilst in the Windows 11 environment. Looking at device manager, the 'I2C HID Device' has an error, 'code 10'. I am assuming that this is the issue. When in the BIOS menu, my touchscreen works perfectly. The same goes for when using the Ubuntu operating system, and the touchpad works here too.

Steps I have taken to resolve this:

- Editing Registry

- Uninstalling drivers and restarting

- Installing new drivers

- Resetting computer, multiple times

None of these have worked.

Any help would be greatly appreciated.

[Dilip_18]

Hi@ComputerGuy221,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Touchpad and Touchscreen issues with the HP Envy Laptop.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 
• Update the Touchpad and Touchscreen from HP.COM

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!