Touchpad code 10

[Mrhaley]

It started with the pointer and then touchpad does not work and shows Code 10 in Device Manager.

[Hawks_Eye]

Hi @Mrhaley 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

A Code 10 error in Device Manager usually means the device cannot start due to driver issues or hardware conflicts. Let's troubleshoot step by step:

1. Restart Your Laptop

Sometimes, a simple restart can resolve temporary glitches.

 

2. Check Device Manager

• Press Win + X → Device Manager.
• Expand Human Interface Devices or Mice and other pointing devices.
• Right-click your touchpad → Properties → General tab.
• If it shows Code 10, proceed with the next steps.

 

3. Update or Reinstall the Touchpad Driver

• Right-click the touchpad in Device Manager → Update driver → Search automatically.
• If that doesn’t work, visit HP’s official driver page and download the latest touchpad driver for your model.
• If updating doesn’t help, try Uninstall device → Restart your laptop → Windows should reinstall the driver automatically.

 

4. Check Windows Updates

• Go to Settings (Win + I) → Windows Update → Check for updates.
• Install any pending updates, especially related to drivers.

 

5. Run HP Diagnostics

HP provides built-in diagnostic tools. You can check for touchpad issues using HP’s support page.

 

6. Perform a System Restore (if recent issue)

If the touchpad was working fine before, try restoring Windows to an earlier point:

• Search System Restore in Windows.
• Select a restore point before the issue started.

If none of these steps work, let me know what happens at each stage, and I’ll help troubleshoot further!

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Take care, and have an amazing day!

Regards, 

Hawks_Eye