Touchpad does not work after windows 11 update-I2C HID device failed

[Greatamritais]

Touchpad does not work after windows 11 update-I2C HID device failed. 

[Max3Aj]

Hi @Greatamritais, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP laptop's touchpad stopped working after a Windows 11 update and the I2C HID device has failed, follow these steps to resolve the issue:

Check if the Touchpad is Enabled

• Press Win + I to open Settings.
• Navigate to Bluetooth & devices > Touchpad.
• Ensure the touchpad is enabled.

Update or Reinstall I2C HID Drivers

• Press Win + X and select Device Manager.
• Expand Human Interface Devices.
• Locate I2C HID Device (it might have a yellow warning triangle).
• Update Driver:
  • Right-click I2C HID Device > Update driver > Search automatically for drivers.
• If that doesn't work, try reinstalling:
  • Right-click I2C HID Device > Uninstall device > Restart your laptop.
  • Windows should automatically reinstall the driver.

Roll Back the Driver

• If the issue started after a Windows update:
  • Right-click I2C HID Device in Device Manager.
  • Select Properties > Driver tab > Roll Back Driver (if available).
  • Restart your laptop.

Enable I2C in BIOS

• Restart your laptop and enter the BIOS (usually by pressing F2, F10, or Del at startup).
• Look for Advanced settings and ensure I2C is enabled.
• Save and exit.

Perform a Power Drain

• Turn off the laptop.
• Disconnect the charger and remove the battery (if removable).
• Press and hold the power button for 30 seconds.
• Plug everything back and restart.

Manually Install HP Synaptics/ELAN Touchpad Driver

• Go to HP’s official website and download the latest touchpad driver for your model.
• Install it and restart.

Use System Restore

• If the problem started after an update, you can restore Windows to a point before the issue:
  • Win + R > type rstrui > Select a restore point before the update.

Reset Windows (Last Resort)

If nothing works, consider Resetting Windows (keeping files):

• Settings > System > Recovery > Reset this PC.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support