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Locked

‎05-19-2023 11:14 AM

HP Recommended
Product: HP Spectre x360 - 15-ch011dx

I am experiencing an issue with the touchpad on my device while typing. Although disabling Smartsense in the touchpad settings has partially resolved the problem by allowing the touchpad to function during typing, it is not a comprehensive solution, as the mouse still freezes after a short period of movement. Furthermore, there appears to be a discrepancy in the keys triggering this issue. Pressing letter keys (such as a, b, c, etc.) causes the mouse to stop working, whereas pressing other non-typing keys (such as Windows, Ctrl, Esc) allows the mouse to resume movement. Is there a complete solution available to resolve this issue?

Any help is appreciated

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