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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Touchpad doesn't work on HP Elitebook 840 G1

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03-06-2019 01:40 PM
I've been having a consistent problem with my HP Elitebook 840 G1 where the touchpad won't work.) Restarting did the trick once, but it hasn't since. I uninstalled the touchpad and reinstalled from the BIOS menu as I've seen recommended in other threads here, and it seemed to do the trick. However, this eventually stopped working.
I did not accidentally turn off the touchpad by double tapping in the upper left corner. I made sure of that (I did it once, and since then I've been sure to check I didn't accidentally mess that up.)
03-06-2019 02:46 PM
Please perform a CLEAN install of the following latest driver
https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91562.exe
The package contains the Synaptics Mouse driver. The driver provides advanced features such as PalmCheck, EdgeMotion, tap zones, double-tap, and tap-to-select. This package is provided for supported notebook models running a supported operating system.
Hope this helps.
Regards.
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