Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
I have just bought this laptop but my touchpad doesn't work. I downloaded drivers for the touchpad but it still doesn't work. What should I do?
Go to Solution.
I reviewed your post and I understand that the touchpad is not working on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
Have you checked whether the touchpad is disabled?
Meanwhile, I recommend you uninstall the touchpad driver from the device manager and then download and install it from the below link.
Here is how it is done.
NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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The_Fossette I am an HP Employee
Thank you for your help!
The problem has been solved in another way. The problem was that I installed not the appropriate driver but now I managed to solve it.
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