Touchpad doesn't work

[dori88]

I have just bought this laptop but my touchpad doesn't work. I downloaded drivers for the touchpad but it still doesn't work. What should I do?

[The_Fossette · Accepted solution]

@dori88

I reviewed your post and I understand that the touchpad is not working on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

Have you checked whether the touchpad is disabled?

Meanwhile, I recommend you uninstall the touchpad driver from the device manager and then download and install it from the below link.

https://support.hp.com/in-en/drivers

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[dori88]

Thank you for your help!

The problem has been solved in another way. The problem was that I installed not the appropriate driver but now I managed to solve it.

Thank you!