Touchpad doesn't work

[Adderin]

I have issue with touchpad since I bought the laptop. 

I have a sensor screen and it works fine but touchpad never worked. I have a HID device on I2C bus warning in device manager, most probably it's because of that but I never could able to get rid of it. Reinstalling, removing, trying other drivers from hp.com never help either.

Weird but sometimes when I have USB mouse connected the touchpad accidentally starts to work, so I guess it might be a conflict issue.

[Irfan_06]

Hi @Adderin,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with the touchpad on your Laptop.

Kindly refer to the steps on this link  to troubleshoot the issue.

(If the test fails there is an issue with the hardware and you can skip the below troubleshooting steps)

Refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support