Touchpad driver missing

[Francesca_00]

After the update to windows 11 24H2 the touchpad stopped working. Updating the driver didn't work so i disinstalled it, but now I can't find a compatible driver file to redownload and the hp website offers only the filter driver file under the options for my laptop. 

[Max3Aj]

@Francesca_00, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Here's a step-by-step guide to help resolve the issue with the missing touchpad driver on your HP Pavilion 15.6 inch Laptop PC 15-eh1000 (2H5A7AV) after updating to Windows 11 24H2:

Visit the Official HP Drivers Page

Go to the official HP support page for your laptop model: HP Pavilion 15-eh1000 Drivers Page

Select the Correct Operating System

• Under “Choose your operating system”, select:
  • Windows
  • Windows 11 

If 24H2 is not listed, choose the latest available Windows 11 version.

Download the Synaptics or Precision Touchpad Driver

• Look under the “Driver - Keyboard, Mouse and Input Devices” section.
• If only a Filter Driver is listed, try the following:
  • Expand “Driver - Original” or “Software - Solutions” sections.
  • If still unavailable, proceed to Step 4.

Use Windows Update or Device Manager

1. Open Device Manager:
   • Press Win + X → Select Device Manager
2. Scan for Hardware Changes:
   • Right-click on your PC name at the top → Click Scan for hardware changes
3. Manually Install Driver:
   • If the touchpad appears under “Other devices” or “Unknown devices”:
     • Right-click → Update driver → Search automatically for drivers
     • If that fails, choose Browse my computer for drivers → then Let me pick from a list → Select HID-compliant touchpad or Synaptics/ELAN/Precision Touchpad if available.

Use HP PC Hardware Diagnostics

• Download and run HP PC Hardware Diagnostics for Windows to check if the touchpad hardware is being detected. HP PC Hardware Diagnostics | HP® Support

Install HP Support Assistant

• Download HP Support Assistant and run it to automatically detect and install missing drivers. HP Support Assistant | HP® Support

Additional Tips

If the touchpad still doesn’t work, try checking Windows Optional Updates:

• Go to Settings → Windows Update → Advanced options → Optional updates.
• Look for any touchpad or input device drivers.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Francesca_00]

thank you for your reply, but unfortunately all the options suggested didn't solve my problem.

The driver isn't available anyware on the hp support page, scanning for hardware changes on device manager didn't do anything and I'm positive that the hardware works just fine, since the touchpad appears to be working in bios. None of the options on Hp support assistant were useful either and even installing optional updates didn't fix the problem. 

[Max3Aj]

@Francesca_00, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support