Touchpad driver

[barnzee]

I have a very time consuming issue with touchpad after a windows update. I have tried. It doesnt work
1. Hard reset
2. Update 12C HID driver

3. Uninstall 12C HID device
4. Install updated driver package
5. When I troubleshoot with HP EUFI touchpad works, which I would thionk indicates not an hardware issue.
So far doing the same thing for 5 hours with no gain,

PLEASE help

[Max3Aj]

@barnzee, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand how frustrating it can be when your touchpad stops working, especially after a Windows update. You've already done a great job troubleshooting! Since the touchpad works in HP UEFI diagnostics, we can safely rule out a hardware issue.

Let’s try the following steps to resolve the issue:

Enable Touchpad in BIOS

Sometimes, the touchpad may be disabled at the BIOS level.

1. Restart your laptop and press Esc repeatedly until the Startup Menu appears.
2. Press F10 to enter BIOS Setup.
3. Navigate to Advanced > Built-in Device Options.
4. Ensure Touchpad is set to Enabled.
5. Press F10 to save and exit.

Reinstall the I2C HID and Touchpad Drivers

1. Open Device Manager (Win + X > Device Manager).
2. Expand Human Interface Devices.
3. Right-click on I2C HID Device and choose Uninstall device. If there are multiple, uninstall all.
4. Expand Mice and other pointing devices and uninstall any touchpad-related drivers.
5. Restart your PC.

Windows should attempt to reinstall the drivers automatically. If not, proceed to the next step.

Install the Latest Drivers from HP

1. Visit the official HP Support page for your model.
2. Download and install:
   • Synaptics/ELAN Touchpad Driver (if available)
   • Chipset Drivers
   • HP System Event Utility
3. Restart your PC after installation.

Use HP PC Hardware Diagnostics for Windows

1. Download and install HP PC Hardware Diagnostics for Windows.
2. Run the Component Tests > Input Devices > Touchpad Test to confirm functionality.

Check Windows Settings

1. Go to Settings > Bluetooth & devices > Touchpad.
2. Ensure the touchpad is enabled.
3. If the option is missing, it indicates the driver is not properly installed.

Optional: Roll Back or Pause Windows Updates

If the issue started after a specific update:

1. Go to Settings > Windows Update > Update History.
2. Click Uninstall updates and remove the most recent one related to drivers or system.
3. Pause updates temporarily to prevent recurrence. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support