I have recently bought an HP Envy x360 and from the moment I unpacked it I have had trouble with the touchpad freezing. It is random as to when it does it but when it happens, it will erratically respond or not at all for about 15 seconds and I end up having to use the touch screen to complete tasks. I have updated the bios and windows update but nothing has helped.
I have updated the BIOS for my laptop and it seems to have helped a bit. I have tried to update the mouse/touhpad driver but the two that are available for my laptop bring up the error that they are not compatible with my system.
I am also unable to restore my system as there are no previous points saved. I have had this problem with the mouse since I bought the laptop and took it out of it's box.
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