Touchpad is not fuctioning

[NinadDesai]

My laptop"s touchpad is not functioning .I am very much disappointed cause laptop is purchased At Jan 2018 only. 

Uninstall the driver installed the updated one still issue was not solved.Called the coustmer care and contacted technical expert

update the BIOS 42 . Still the condition remains same .Experiencing it from last few days.Worst experience,work get done on

the laptop trough external mouse only.its Pathetic !

[Jeet_singh]

@NinadDesai,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

I understand the touchpad on your laptop has stopped functioning.

Don't worry I'll try to help you out.

Did you make any hardware or software changes on your PC?

Have you tried checking with an external mouse? Does the issue persist?

Splendid analysis and remarkable patience shown. It is immensely appreciated.

First, Turn the touchpad off and turn the touchpad on again and check if it works.

Double tap on the top left the corner of the touchpad space to disable the touchpad.

Double tap again on the top left corner to enable the touchpad.

Try restoring the BIOS to default on your PC.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Uninstall the touchpad drivers from the device manager and install the latest drivers.

Try updating the BIOS, Touchpad and chipset driver on your PC and check if it helps.

You can try updating the drivers using the HP support assistant.

Refer this article to know more information about using the HP support assistant.

Also, if you still have issues with your PC uninstall the touchpad driver from device manager and install the drivers using HP recovery manager.

Refer this article to know how to restore drivers using the HP recovery manager.

If the issue still persists after trying out the steps try the steps recommended below.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

If the issue still persists try running a system diagnostics test on your PC and check if the hardware on your laptop is functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Also, refer this article to further troubleshoot touchpad issues with your PC.

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.