Touchpad is not working

[GurneetKB]

My touchpad is not working. The mice and other pointer devices drive doesnt show up in my device manager. The 12C HID Device shows a Code 10 error in HIDs. Please help me solve this. I'm not able to use my touchpad since yesterday. Restarting, updating is not working.

[Nal_NR]

Hi @GurneetKB,

Welcome to the HP Support Community. 

I'd like to help!

Have you made any changes to your hardware or OS?

Meanwhile, Perform the steps below

Turn the touchpad off and then on

On some touchpads, you can turn the touchpad on or off by double tapping in the upper-left corner of the touchpad.

Double-tap to turn the touchpad off.

Repeat to turn the touchpad on.

Perform a hard reset

Performing a hard reset erases all the information that is stored in your computer's temporary memory. This forces Windows to do a complete scan of the system, including the battery. Perform a power reset (or hard reset) of your computer to clear information from the computer's memory without erasing personal data.

Turn off the computer.

Disconnect the AC adapter.

Remove any discs from the disc drive.

Remove memory cards from the card reader slot.

Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

NOTE:

Do not disconnect your mouse, keyboard, or monitor.

With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.

Reconnect the AC adapter, and then turn on the computer.

Perform a Windows system reset

If the issue persists, recover the computer back to its original configuration.

Microsoft provides a reset feature that repairs your computer by reinstalling the operating system. Before using this option, make sure you back up all your important files.

Go to HP PCs - Reset the computer for more information.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
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