• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Microsoft Windows 11

My touchpad suddenly became non-responsive and I tried to restart my PC, but nothing worked. Then I went to the device manager and checked for mice and pointing devices, but that option wasn't available. But there is something called 12C HID Driver which is showing an error I tried updating it and also uninstalling it, but nothing worked. I tried to run a test by pressing the escape key going to components selecting mouse\touchpad and running the tests. But nothing is working. I don't know what to do now. Please help.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.