Touchpad issue

[SanJUnaIk]

I have recently clean installed windows using an installation media device and have found that the touchpad no longer has the two-finger scrolling feature. As a result, I am unable to use the touchpad for scrolling purposes. How do I fix this issue?

[The_Fossette]

@SanJUnaIk,

Welcome to the HP Support Community!

I reviewed your post and I understand that the two-finger scrolling option is missing after reinstalling the operating system.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number for your computer?

How did you reinstall the operating system?

Meanwhile, I recommend you uninstall the touchpad driver from device manager and then download and install it from the below link.

https://support.hp.com/in-en/drivers

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!