Touchpad keeps freezing

[Kartik2704]

Every day when I start my laptop touchpad stops responding and freezes after several restarts and shutdowns it keeps freezing. And after few minutes it starts working like normal. I tried to update drivers, but it is not showing touchpad option.

I have also run hardware tests multiple times, but it shows no issue in hardware. I have also updated bios. And also checked for updates and it shows you are up to date.

Every day I have to waste my half an hour on this it's very irritating. Please fix this issue.

[Rachel571]

Hi @Kartik2704,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand that the Touchpad keeps freezing randomly.

I'd like to help

I suggest you update the Touchpad Driver from the Device Manager

- In Windows, search for and open Device Manager.
- In the list of devices, look for Mice and other pointing devicesupdates , expand the list
- Right-click the Touchpad driver and select Update Driver Software.
- Click Search automatically for updated driver software.
- Follow the on-screen instructions to install the updated driver.
- Restart your computer to complete the installation of the updates.

Ensure you complete all the Windows update.

Click Start  button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the currently available updates.

Then download the BIOS from Here 

Note: Enter the Product Number, Select the OS version and download the BIOS

Keep the Notebook under observation and let me know if the issue persists.

Thank you

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Rachel571 

HP Support 

[Kartik2704]

Ma'am I have tried all the solutions you suggested but as I have said in my question also that I am not getting any option named touchpad driver instead it is showing ELAN Input device, for reference I have uploaded the screenshot also. I tried to update drivers of given option also, but it says best drivers are already installed. And my windows is up to date I have installed all updates.

[Rachel571]

Hi @Kartik2704,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement Or one on one interaction.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support