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‎03-06-2024 06:25 AM

HP Recommended
Operating System: Microsoft Windows 11

Product name: HP 250 15.6 inch G10 Notebook PC 

Issue: TouchPad missing

It's been missing since the beginning, I can't see any Internal Pointing Devices from the BIOS setup to enable and I installed Windows using an external mouse (the USB receiver works fine). 

I cannot enable it from Settings as it doesn't appear. 

Funny enough it allows me to enable the Touchpad icon on the taskbar, which I did but it doesn't respond when I click on it.  

I went into Device Manager + compared it with my other HP G5 and noticed:

Synaptics HID Device driver is missing from Human Interface Devices

Synaptics HID ClickPad is missing under Mice and other pointing devices.

However, all my drivers are up to date + I tried to uninstall all of those and restart + I checked on hidden drivers too. Please help! 

 

 

 

 

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