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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Touchpad multi touch/scroll not working

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06-09-2025 09:32 AM
@Kdubba, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding TouchPad Multi-Touch and Scrolling Issues on HP Laptops!
We're thrilled to have the opportunity to assist you and provide a solution.
If your brand new HP laptop's TouchPad is not responding to multi-touch gestures like two-finger scrolling, follow these steps to troubleshoot and resolve the issue:
Checking TouchPad Settings
Open the Settings:
- Press Windows + I on your keyboard to open the Windows Settings.
- Alternatively, go to the Start Menu and click on the Settings icon.
Navigate to Devices > Touchpad:
- Ensure that the TouchPad is turned on.
- Look for the two-finger scrolling option and make sure it is enabled.
Updating the TouchPad Driver
Open Device Manager:
- Press Windows + X and select Device Manager.
- Expand the Mice and other pointing devices section.
Update the TouchPad driver:
- Right-click on the TouchPad device (likely named Synaptics TouchPad or similar).
- Select Update driver.
- Choose Search automatically for updated driver software.
If the automatic update does not find newer drivers, visit the HP Support website:
- Navigate to http://www.hp.com/support.
- Enter your laptop's model number.
- Find and download the latest TouchPad driver for your laptop model.
- Install the downloaded driver and restart your laptop.
Enabling/Disabling Certain Gestures
Open the Synaptics/HP Control Panel for the TouchPad:
- Press Windows + R, type control and press Enter to open the Control Panel.
- Go to Hardware and Sound > Mouse > Device Settings or TouchPad Settings.
Hope this helps!
Take care, and have an amazing day!
Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
ZOEY7886
I am an HP Employee