Touchpad multi touch/scroll not working

[Kdubba]

Brand new lap synpatic touchpad won't two finger scroll...constantly acts as though the right button touch is acting like a multi select

[zoey7886]

@Kdubba, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding TouchPad Multi-Touch and Scrolling Issues on HP Laptops! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your brand new HP laptop's TouchPad is not responding to multi-touch gestures like two-finger scrolling, follow these steps to troubleshoot and resolve the issue:

Checking TouchPad Settings

Open the Settings:

• Press Windows + I on your keyboard to open the Windows Settings.
• Alternatively, go to the Start Menu and click on the Settings icon.

Navigate to Devices > Touchpad:

• Ensure that the TouchPad is turned on.
• Look for the two-finger scrolling option and make sure it is enabled.

Updating the TouchPad Driver

Open Device Manager:

• Press Windows + X and select Device Manager.
• Expand the Mice and other pointing devices section.

Update the TouchPad driver:

• Right-click on the TouchPad device (likely named Synaptics TouchPad or similar).
• Select Update driver.
• Choose Search automatically for updated driver software.

If the automatic update does not find newer drivers, visit the HP Support website:

• Navigate to http://www.hp.com/support.
• Enter your laptop's model number.
• Find and download the latest TouchPad driver for your laptop model.
• Install the downloaded driver and restart your laptop.

Enabling/Disabling Certain Gestures

Open the Synaptics/HP Control Panel for the TouchPad:

• Press Windows + R, type control and press Enter to open the Control Panel.
• Go to Hardware and Sound > Mouse > Device Settings or TouchPad Settings. 

Hope this helps! 

Take care, and have an amazing day!  

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Regards,