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‎07-14-2025 11:03 AM - edited ‎07-14-2025 11:07 AM

HP Recommended
Product: HP Pavilion x360 - 14-dh1350ng

HI, 

I`m using win 11 on my hardware for ~2y. No issues until ~Jan this year (2025). 

My Touchpad sporadically didn`t work. I`ve figured out, that in the device manager the "I2C HID driver" had a little waring symbol and error code 10. Disabling the driver and reactivation did solve it.

Until ~1month (May/2025) this workaround doesn't solve the issue any longer. The I2C HID device driver is permanently in error code 10 and a new device driver installation isn't changing anything. Of course I've as well checked the Hardware itself. In case I boot my laptop in bios mode, I'm able to move the cursor by using the touchpad! Consequently, the Hardware is OK and the issue is purely located in the WIN11 device driver. 

A deep search in google does indicate that this issue is observed by several others as well, but no sustaining solution is mentioned. The driver uninstall/install method is proposed, but as mentioned it isn't any longer successful for me.

Looking forward for any support to find a device driver suitable for this Touchpad or solving the issue with my generic "I2C HDI driver" by Microsoft.

BTW: Win11 is up to date and HP doesn't offer any Win 11 online support for this hardware.

 

Appreciate you support - Thank you!

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