cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
AI77
New member
2 1 0 0
Message 1 of 10
424
Flag Post

Solved!

Touchpad not responding (Code 24 error )

HP Recommended
Microsoft Windows 10 (64-bit)

Hiya,

 

I am using a HP - 15-BS115dx notebook. Having trouble with my touchpad ( Synaptics SMBs touchpad ). I have tried to -

 

Update the drivers

Full restart

 

Nothing seems to work. When I try to update the drivers manually, I get a Code 24 error ) message

 

Pls suggest any alternate solutions. Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Nirvana_95
HP Support Agent
HP Support Agent
2,974 2,974 110 120
Message 6 of 10
Flag Post
HP Recommended

Thanks for your response.

 

Here is a link that will help you with it: https://support.hp.com/us-en/drivers/selfservice/hp-15-bs100-laptop-pc/16851388/model/20353503 

 

Select the Operating System version and proceed further.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
9 REPLIES 9
Nirvana_95
HP Support Agent
HP Support Agent
2,974 2,974 110 120
Message 2 of 10
Flag Post
HP Recommended

Hi @AI77 

 

Welcome to the HP Support Community. 

I see that you are facing touchpad-related issues with your system. Do not worry, we are here to help you with it.

 

I would suggest you reinstall the touchpad driver to see any difference. Please follow the steps below:

  • On your keyboard, press the Windows logo key and R (the r key) at the same time to invoke the Run box.
  • Type or paste devmgmt.msc. Click OK to open Device Manager.
  • Click to expand the category your device is in. Right-click the device you need to reinstall the driver for, then select Uninstall device.
  • In the pop-up window, check the box next to Delete the driver software for this device. Click Uninstall.
  • Restart your PC.

 

Once done, you should see that Windows has automatically configured your device with the generic driver.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
Nirvana_95
HP Support Agent
HP Support Agent
2,974 2,974 110 120
Message 3 of 10
Flag Post
HP Recommended

Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
Nirvana_95
HP Support Agent
HP Support Agent
2,974 2,974 110 120
Message 4 of 10
Flag Post
HP Recommended

Hi @AI77

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
AI1977
New member
1 1 0 0
Message 5 of 10
Flag Post
HP Recommended

Hi, 

Sorry for the late response on this and thank you for the suggested solution. 

 

Unfortunately that doesn't do the trick, has already tried it. It says the drivers are upto date, yet shows the yellow symbol next to the touchpad and it doesn't respond. 

 

What might help is the link on the hp page where I could find drivers and then try to manually install them. 

 

Any help is appreciated. Thanks

Was this reply helpful? Yes No
Nirvana_95
HP Support Agent
HP Support Agent
2,974 2,974 110 120
Message 6 of 10
Flag Post
HP Recommended

Thanks for your response.

 

Here is a link that will help you with it: https://support.hp.com/us-en/drivers/selfservice/hp-15-bs100-laptop-pc/16851388/model/20353503 

 

Select the Operating System version and proceed further.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
1 person found this reply helpful
Was this reply helpful? Yes No
Nirvana_95
HP Support Agent
HP Support Agent
2,974 2,974 110 120
Message 7 of 10
Flag Post
HP Recommended

Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
Nirvana_95
HP Support Agent
HP Support Agent
2,974 2,974 110 120
Message 8 of 10
Flag Post
HP Recommended

Hi @AI1977

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
AI77
Author
New member
2 1 0 0
Message 9 of 10
Flag Post
HP Recommended

Thank you for all the help, I was able to get in the new drivers to fix my issue.

 

thank you once again

Was this reply helpful? Yes No
Nirvana_95
HP Support Agent
HP Support Agent
2,974 2,974 110 120
Message 10 of 10
Flag Post
HP Recommended

That's great!

I am happy to hear that.

 

If you need any assistance in the future, you can contact us. 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation