• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎11-26-2024 06:28 PM

HP Recommended
Product: HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef0000 (3Y838AV)

My HP Spectre is buggy every now and then. The pointer is randomly moving and clicking or sometimes the touchpad is not working at all. I have no external devices (mouse etc.) attached. HP did exchange some hardware but nothing changed. 

Contacting HP is a big headache and they keep closing the tickets if they did not reach me by phone instead of using email for communicating next steps.

1. Does anyone out there have the same issue and whats the hack to get this done?

2. Since HP tried to repair and failed, does anyone have a legal address form HP Germany where I can send an official letter to unwind the deal and return the computer with 100% reimbursement? 

Thank you for any help, I am really frustrated.

Regards

Franz

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.