Touchpad not working

[Rico_Martin]

My touchpad is not working. I cannot find any reference to a touchpad under devices. Please help

[A4Apollo · Accepted solution]

Hey there! @Rico_Martin, Thanks for stopping by the HP Support Forums! 

I understand you have touchpad issues with your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Have you tried checking with an external mouse?

I appriciate your efforts for trying out the steps before reaching out to us.

I'm sorry for the inconvenience caused to you.

As you mentioned the touchpad is not getting listed under device manager.

Also, if you still have issues try updating the BIOS and touchpad drivers on your PC.

Update the BIOS using this link.

Update the touchpad drivers using this link.

If the issue still persists after trying out the steps try the steps recommended below.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

Refer this article to know more information about using the touchpad.

Refer this article to further troubleshoot lock up or freezing issues with PC.

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

If the diagnostics test fails and if the touchpad is not getting listed under device manager it is a hardware issue with your PC.

If the solution provided worked for you, please mark an accepted solution for this post.

Let me know if this helps! 
Have a pleasant day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[chd003]

Thank you for your info.  I had the same problem and I clicked on the 2 links and ran them and it fixed my touchpad.  I am so happy now! 

Thanks again,

chd003

[A4Apollo]

Hi @chd003! You're welcome and thanks for your prompt response.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Please mark my post as accepted solution if you feel I have answered your query.

Take care,
Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!