Touchpad not working

[Nicola16]

Hello! 

I've been having trouble lately with my laptops touchpad. It's been a consistent problem since I have gotten my laptop a couple of years ago but it has gotten worse. I use to be able to follow the instructions given to others to who have had similar problems to fix the issue but they don't seem to be working anymore for me. I'm not sure what my next step would be for this problem, other than taking it in to get it checked on. Hopefully I can get some help before I have to do that. 

Thanks in advance!

Nicola

[Riddle_Decipher]

@Nicola16

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

With determination and perseverance to assist! 😉

I understand you need support, and I'll be glad to help you out, however, for an accurate solution I'll need more details

• What is the product number of your device? Use this link to find it: Click here
  • (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)
• Have you attempted any steps on your own before posting on the HP Forums?
• When was the last time it worked without these issues? 
• Did you check with an alternate/external mouse?
• Did you run a hardware test on the computer using the F2 key during a restart?

Please reply with the details for further assistance.

Eager to help!

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!