Touchpad not working

[DAKLAK]

The pointer in my laptop was acting crazy.  It appears the pointer got stuck to the task bar and started opening different screens.  A new icon for my touch pad was also seen in the task bar.  Then I found the option to upgrade to Windows 11.  I thought with this upgrade the problem would get resolved.  But to my surprise the problems continued and today I find the touch pad not working.  I tried rebooting, updating drivers etc. but to no avail.  Last two days, I am using a mouse in my laptop - really crazy. Can somebody help pls??

[112qq]

Its the same issue for me. Try to check if it works in the bios . If it does its probably a software issue if it oesnt you need to replace the touchpad. 

In the end even my issue didnt get fixed hopefully we find one 🙂

[praveenbv]

HI@DAKLAK,

Thanks for engaging in the HP support community! This is a wonderful location to converse with the community, get assistance and find tips!

I understand that touchpad has stopped working on your PC.

As you mentioned that touchpad is not getting listed in the device manager.

Have you tried checking with an external mouse? Does the external mouse work?

BIOS is updated?

Please try the steps recommended below.

Click the Device Settings or the Click Pad Settings tab of Mouse Properties. If you have a Synaptic device, the tab includes the Synaptic icon. 

Select the desired touchpad under the Devices list, and then click either Enable to turn on the device.

On some touchpads, you can turn the Touchpad on or off by double-tapping in the upper-left corner of the Touchpad. Double-tap to turn the Touchpad on, repeat to turn the Touchpad off.

Refer to this article to further troubleshoot touchpad issues.

If the issue still persists please provide the product number of your PC. 

I will try to find the best driver available for your PC

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Jeff2525]

My Notepad, HP Laptop - 17-by3613dxs has same issue after replacing back cover and keyboard, because plastic broke around the hinge, touchpad only works with HP PC Hardware Diagnostics UEFI. Device manager,  even with view hidden devices does not show touchpad drivers, Windows mouse setting has no touchpad indicated. Installed Synaptics drivers and ELAN drivers. Updated Chip Set . Keyboard works fine it is the touchpad not working only. Hard reset does not work. Scan for hardware changes does not work .  It is a software problem. HP fast test and extensive tests in Diagnostics  does not fix. BIOS does not fix problem, touchpad not indicated in BIOS. scandisk completed, FN 1 2 3 4 5 6 7 8 9 does not activate. Double tapping touchpad does not work. Update mouse driver does not work. Using CMD does not work. HP Downloads and support does not have drivers. Window diagnostics and HP diagnostics indicate no problems, On line solutions searching now for 3 days provide no fix, I have tried them all. Restore Point roll back provides no fix, removing windows update provides no fix. msconfig check ELAN does not work

[praveenbv]

@Jeff2525,

The only option to reimage the operating system to factory settings.

Right-click My Computer, and then click Properties.

1. Click Advanced system settings.
2. Click the Advanced tab.
3. In the Startup and Recovery section, click Settings.
4. Click to clear the Automatically restart check box.

If you've been using the Recovery Partition (F11) to reinstall the OS, I recommend using the Recovery media instead to wipe out the HDD and create a new partition and fresh OS installation: Click here to obtain one, if you don't have on in your possession.

  or HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10) Link            

[Jeff2525]

Thank you but having done that in the past my Quickbooks and Adobe were wiped out, it is easier to get a second optical muse for home and not risk it

[praveenbv]

H@Jeff2525

Let me know if you need any other assistance and I'd be happy to help 🙂 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

[Jeff2525]

HP is huge , Microsoft huge  I am small and just a consumer, HP needs to work with Microsoft and own the problem their product is having or I need a Dell computer. You -  HP - partner up and fix this, not me, I am not salaried, it is your product

THE touchpad works with UEFI diagnostic from HP 

[praveenbv]

Hi@Jeff2525,

Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

  

Have a great day!  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.