Touchpad or clickpad multi-finger gestures issue

[aakki]

I am facing an issue with the multifinger gestures of my trackpad. Sometime it works while many times its autimatically stops working. How do I fix it?

[Echo_Lake]

@aakki
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  

Let's perform Windows Update and HP Support Assistant: (This process will update the touchpad device driver)

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[aakki]

Thanks @Echo_Lake.

My laptop is already updated and I don't have any further pending updates. Attache id the screenshot of the same.

[Echo_Lake]

@aakki
Let's try this workaround:

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data.

Next Step: BIOS Defaults - (After hard reset follow the below steps while starting the computer)
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. if the issue persists, try a system restore:

System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected. 

Click here to perform Microsoft System Restore.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[aakki]

This helped for some days but the problem with the multi finger gesture has not yet settled and its still working intermittently.

[Echo_Lake]

@aakki
Thank you for posting back. 

To fix this intermittent touchpad issue, ship the unit in for physical diagnosis, Contact our Support and our Support Engineers should be able to check the available service options for your laptop. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.