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‎10-23-2022 09:16 AM

HP Recommended
Product: HP Spectre x360 - 15t-df000 CTO
Operating System: Microsoft Windows 11

Touchpad popping out at the edge for HP Spectre x360 Convertible 15-df0xxx laptop popping at the the edge. I have only had this laptop for 2 years.

Bought 2, and  one of the 2 is having issue with the touchpad plate. As mention the piece is popping out a the left side. it started at the top left corner a month ago. Now the left side of the plate is popping up.

What the problem is HP? This was a very expensive laptop. i have had less expensive one that last 10years? 

Category:
1 person had the same question
6 REPLIES 6

‎10-23-2022 12:12 PM

HP Recommended

Hello @HBGR 

Sorry to hear that you are having problems ... I would like to help you.

This could indicate a swollen internal battery located underneath the touchpad.

 

(1) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

 

(2) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

 

ub6424_0-1666548705384.png

 

 

(3) Please report your results

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‎10-25-2022 02:28 PM

HP Recommended

Charged (100%)
Primary Battery: Normal


Cycle count: 166 / 1000

Temperature: 32 °C
Current: 0 mA


Terminal Voltage: 13002 mV
Design Voltage: 11550 mV
AC Power: Yes

Design Capacity: 84 WHr
Full Charge Capacity: 72 WHr (85%)
Remaining Capacity: 72 WHr

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‎10-25-2022 02:49 PM

HP Recommended

Hello @HBGR 

Please post a picture of the touchpad popping out at the edge.

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‎10-25-2022 04:00 PM

HP Recommended

IMG_3112.jpgIMG_3095.jpg

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‎10-26-2022 06:23 AM

HP Recommended

Hi @HBGR,

 

Welcome to the HP Support Community

 

I understand you are facing a hardware issue with your HP Spectre X360 - 15t-Df000. Not to worry I will help you to get a resolution to resolve the issue.

 

The PC needs to be sent to HP Service Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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‎10-26-2022 07:04 AM

HP Recommended

No this does not help HP!

I have replied you message

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