• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
Locked

‎08-31-2019 04:54 PM

HP Recommended
Product: ZBOOK g3 15
Operating System: Microsoft Windows 10 (64-bit)

I've just installed a clean install of win 10 and all drivers. The upper 3 buttons on the touchpad don't work including the tracking point.

1 REPLY 1

‎10-02-2019 11:48 PM

HP Recommended

Solved:

1. I uninstalled Synaptics driver from Control panel -> Applications

2. Reboot

3. Search and install driver from hp.com - Keyboard and touchpad -> Synaptics version 19.0.19.68 Rev.A

4. Reboot

5. Everything works perfectly, enjoy yourself 😉

Tags (1)
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.