Touchpad very slow

[Ὀδυσσεύς]

Hi, one day I turned the pc on and I noticed the touchpad was very slow like if it had very low sensitivity. I checked in the settings and it was set to medium as allways. I also checked the cursor speed in the advanced settings and it was set to the middle of the bar as it has allways been. Even trying to max this two settings it still feels slow so something is definitely wrong. I tried to go back to a previous driver of the touchpad (automatically found by the system) but it was a 2006 version. It was back to normal speed but it didn't have all the functions like scroll with two fingers or change window with the three fingers slide. So I upgraded back to the latest driver available and the problem is still there. This happened to me a couple of times in the past (usually after the pc had been in stand by or ran out of battery) but it was solved letting the pc run out of battery and charging it back up. Once I turned it back on, the problem was gone. This time I tried it more than once but the problem doesn't go away.

[Riddle_Decipher · Accepted solution]

@Ὀδυσσεύς The previous post we were interacting on had some error and was reported to the moderator, I'm glad you've posted on another thread, that said, welcome back!

And here's what I suggest you do, to identify the cause of the failure:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.