Touchscreen Not Working In Both Bios & Windows [This device cannot start. (Code 10)]

[Malan82]

Please help! My Touchscreen just all of a sudden stopped working. I've gone through so many search threads on similar issues & failed to find a working solution until i ended up doin' the HP Recovery Process. Below is the ERROR message i got:

[23:15:30.38][ChkError.cmd] **************************************************
[23:15:30.40][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[23:15:30.40][ChkError.cmd] --------------------------------------------------
[23:15:30.41][ChkError.cmd] Check SW Error...
[23:15:30.41][ChkError.cmd] --------------------------------------------------
[23:15:30.43][ChkError.cmd]
[23:15:30.43][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[23:15:30.44][ChkError.cmd]
[23:15:30.46][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[23:15:30.46][ChkError.cmd]
[23:15:30.47][ChkError.cmd] Check 2nd parameter [BBVClean]
[23:15:30.47][ChkError.cmd]
[23:15:30.49][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG,RMFAIL]
[23:15:30.50][ChkError.cmd] --------------------------------------------------
[23:15:30.50][ChkError.cmd] Checking : Memory Dump
[23:15:30.52][ChkError.cmd] Could not find memory dump...
[23:15:30.52][ChkError.cmd]
[23:15:30.54][ChkError.cmd] [DumpFile]
[23:15:30.54][ChkError.cmd] Result=PASSED
[23:15:30.55][ChkError.cmd] --------------------------------------------------
[23:15:30.57][ChkError.cmd] Checking : Apps' log
[23:15:30.57][ChkError.cmd]
[23:15:32.60][ChkError.cmd] [AppsLog]
[23:15:32.65][ChkError.cmd] Result=PASSED
[23:15:32.68][ChkError.cmd] --------------------------------------------------
[23:15:32.72][ChkError.cmd] Checking : Yellow-Bang
[23:15:32.76][ChkError.cmd]
[23:15:32.82][ChkError.cmd] Run [PINChkT.exe /dev /s]
[23:15:33.27][ChkError.cmd]
[23:15:33.32][ChkError.cmd] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description : I2C HID Device
PNPDeviceID : ACPI\ELAN0732\4&19F7989A&0
Code : [10]

[23:15:33.35][ChkError.cmd]
[23:15:33.38][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[23:15:33.44][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG.
[23:15:33.47][ChkError.cmd] There was some FAILED device...
[23:15:33.51][ChkError.cmd] or, there was not target file...
[23:15:33.54][ChkError.cmd] Result=FAILED
[23:15:33.57][ChkError.cmd]
[23:15:33.61][ChkError.cmd] --------------------------------------------------
[23:15:33.65][ChkError.cmd] Checking : Timeout in INSTALL.log
[23:15:33.68][ChkError.cmd]
[23:15:33.71][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[23:15:33.95][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[23:15:34.16][ChkError.cmd] There is NO timeout in install.log file.
[23:15:34.19][ChkError.cmd]
[23:15:34.23][ChkError.cmd] [TIMEOUT]
[23:15:34.27][ChkError.cmd] Result=PASSED
[23:15:34.30][ChkError.cmd] --------------------------------------------------
[23:15:34.34][ChkError.cmd] Checking : WinSAT
[23:15:34.37][ChkError.cmd]
[23:15:34.42][ChkError.cmd] [WinSAT]
[23:15:34.45][ChkError.cmd] Result=PASSED
[23:15:34.48][ChkError.cmd] --------------------------------------------------
[23:15:34.52][ChkError.cmd] Checking : FAILURE.flg
[23:15:34.64][CheckFailureFlags.cmd] **************************************************
[23:15:34.66][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...
[23:15:34.66][CheckFailureFlags.cmd] --------------------------------------------------
[23:15:34.67][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS2_BBVClean]
[23:15:34.67][CheckFailureFlags.cmd] --------------------------------------------------
[23:15:39.89][CheckFailureFlags.cmd]
[23:15:39.89][CheckFailureFlags.cmd] No FAILURE.flg was found in C:\SwSetup folder
[23:15:39.91][CheckFailureFlags.cmd]
Volume in drive C is WINDOWS
Volume Serial Number is AE57-BD0F

Directory of c:\system.sav

12/17/2019 10:21 PM <DIR> 2ndCap
03/10/2018 03:40 AM 12,845 ABC80105Z2D8_DPS
12/17/2019 11:11 PM <DIR> bbv
12/17/2019 11:15 PM 46 ChkError.cmd.FAILURE.flg
03/09/2018 05:39 PM 12,306 CNB18WW1GAT601.ini
03/10/2018 12:00 PM <DIR> CONFIG
03/10/2018 03:42 AM 8,387 cpqdl.ini
03/10/2018 03:42 AM 4,320 CTO.TXT
03/10/2018 03:42 AM 14 CTOHW.TXT
12/17/2019 10:16 PM <DIR> Exclude
12/17/2019 10:26 PM <DIR> ExitProc
12/17/2019 10:25 PM <DIR> FactoryUpdate
03/10/2018 12:01 PM <DIR> fbi
12/17/2019 11:15 PM <DIR> Flags
03/10/2018 03:39 AM 3,708 GU10P1XABAR3M01
12/17/2019 10:22 PM 8,674 Info.bom
12/17/2019 11:15 PM <DIR> logs
10/25/2017 11:42 PM <DIR> P2PP
05/27/1997 01:42 AM 46 REBOOT.ME
03/10/2018 11:54 AM 368 REGFLUSH.LOG
12/17/2019 11:15 PM 139 Result.ini
03/10/2018 11:15 AM <DIR> support
03/10/2018 11:53 AM 469,576 SYSINFO.LOG
03/10/2018 11:54 AM <DIR> WinPE_Offline
12/17/2019 10:26 PM <DIR> WIN_Offline
12 File(s) 520,429 bytes
13 Dir(s) 210,433,060,864 bytes free
[23:15:39.93][CheckFailureFlags.cmd] --------------------------------------------------
[23:15:39.93][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...
[23:15:39.94][CheckFailureFlags.cmd] **************************************************
[23:15:39.95][ChkError.cmd]
[23:15:39.98][ChkError.cmd] [FAILURE_FLAG]
[23:15:40.03][ChkError.cmd] Result=PASSED
[23:15:40.08][ChkError.cmd] --------------------------------------------------
[23:15:40.11][ChkError.cmd] Checking : RMFAIL.flg exists or not
[23:15:40.14][ChkError.cmd]
[23:15:40.17][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].
[23:15:40.20][ChkError.cmd]
[23:15:40.23][ChkError.cmd] [RMFAIL]
[23:15:40.26][ChkError.cmd] Result=PASSED
[23:15:40.31][ChkError.cmd]
[23:15:40.34][ChkError.cmd] --------------------------------------------------
[23:15:40.37][ChkError.cmd] Some error detected...
[23:15:40.42][ChkError.cmd]
[23:15:40.47][ChkError.cmd] --------------------------------------------------
[23:15:40.50][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[23:15:40.53][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[23:15:40.58][ChkError.cmd] --------------------------------------------------
[23:15:40.61][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[23:15:40.65][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[23:15:40.69][ChkError.cmd]
[23:15:40.73][ChkError.cmd] --------------------------------------------------
[23:15:40.76][ChkError.cmd]
[23:15:40.80][ChkError.cmd] This is for customer image...
[23:15:40.83][ChkError.cmd]
[23:15:40.86][ChkError.cmd] Trigger CTO panic...
[23:15:40.89][ChkError.cmd]
[23:15:40.94][ChkError.cmd] This is Recovery image...
[23:15:40.97][ChkError.cmd]
[23:15:41.00][ChkError.cmd] --------------------------------------------------
[23:15:41.03][ChkError.cmd] [ChkError.cmd] has completed...
[23:15:41.06][ChkError.cmd] **************************************************

[23:16:11.42] ------------------------------------------------------------
[23:16:11.42] [Tue 12/17/2019]
[23:16:11.42] Windows has detected critical error and has triggered ErrorHandler.cmd.
[23:16:11.42]
[23:16:11.42] Possible cause[s]:
[23:16:11.42] - got critical error during Specialize-Pass.
[23:16:11.43] Check [C:\Windows\Panther\setupact.log] for this case.
[23:16:11.43] - got critical error during Audit-Pass.
[23:16:11.43] Check [C:\Windows\Panther\UnattendGC\setupact.log] for this case.
[23:16:11.43] - got critical error during SysPrep.
[23:16:11.43] Check [C:\Windows\System32\Sysprep\Panther\setupact.log] for this case.
[23:16:11.43]
[23:16:11.43]
[23:16:11.43] ------------------------------------------------------------

System Recovery Process failed & the only OPTION that was available is to RETRY of which that led to Windows Restarting and a looping of the RETRY process.

[Echo_Lake]

@Malan82
Thank you for posting on the HP Support Community.

This sounds like hardware related issue with the touchscreen. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.