Touchscreen Not Working

[Moolie]

I purchased a HP Envy X360 Convertible ee-1xxx exactly 1 year ago.  (Warranty expired by 2 Days).  A few weeks ago, I noticed my touch screen was not working.  It worked in the past.  When I purchased it, I tested the pen from my previous HP Envy and it worked fine.  When I go to the settings, it says No Pen or Touchscreen is available for this display.  How can that be when it has worked in the past?  How can I re-activate my touch screen?

The OS is Windows 11 Home and OS Build is 22621.674 

Thanks

Michael

[ub6424]

Hello @Moolie 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <touchscreen> ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

- Expand <Display adapters>

- Expand <Monitors>

--->>> Send screenshot

(3) Please report your results

[Moolie]

Hi UB6424

Thanks for engaging in my problem.  Here is the information you requested.

[ub6424 · Accepted solution]

Hello @Moolie 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.07 Rev.A

14.7 MB

Jul 27, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Test your notebook and touchscreen ...

(6) Please report your results

[ub6424]

Hello @Moolie 

(1) Sometimes Windows needs the latest driver for the touchscreen to function well. While in the Device Manager, right-click on your <I2C HID Device> and select Update Driver.  Then click Search Automatically for updated driver software. The latest driver is always available via Windows Update.

(2) Please report your results

[Moolie]

Hi AD6424

Woohoo!!!! You legend.  Thanks so much for your assistance.  The BIOS upgrade fixed the problem.  Im so happy.  Thank you.

MM

[ub6424]

---

@Moolie wrote:

Hi AD6424

Woohoo!!!! You legend.  Thanks so much for your assistance.  The BIOS upgrade fixed the problem.  Im so happy.  Thank you.

MM

---

Hello @Moolie 

You're very welcome !

Create Windows system <restore point> to save the current stable state !

How to Create a System Restore Point on Windows 10 or Windows 11

Good luck