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‎10-27-2022 08:54 AM

HP Recommended
Product: HP x360 14-da0000na
Operating System: Chrome OS

Hello,

I have a current issue with my x360 Chromebook. The display is working correctly, as in brightness can be changed and there is no damage.
However my touchscreen is not working. I rarely use the touchscreen, so i do not know how long this has been a problem for.
My troubleshooting steps i have tried are below.
I would strongly prefer not to powerwash as i have a large Linux section on this machine, but i am willing to try this as well.

1. Reboot

2. Hard reboot
3. Enable keyboard diagnostics flag and enable/disable Touchscreen using Shift, Search and T key

4. Does not work before login, so not an account issue.

Thank you.

Category:
2 REPLIES 2

‎10-27-2022 01:58 PM

HP Recommended

Hello @MarkS10 

Sorry to hear that you are having problems ... I would like to help you.

Give it a try ...

How to Factory Reset Chromebook (Four Methods Explained)

Attention ! You will lose your personal data and settings and have to repeat the basic setup afterwards.

 

Kind regards

 

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‎10-28-2022 02:31 AM

HP Recommended

Hello,
I have just tried this and unfortunately lost my Linux files.
I tried the touchscreen and it was not working. Also enabled the flag and did the shortcut keys again, but the touchscreen still is not working. This is even before login.

Kind regards

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