Touchscreen and static electricity problems

[frcfede]

I've a problem with my HP ENVY x360 - 15-bp104nl. If I touch the screen with one finger, while AC/DC adapter is connected and/or jack and/or other peripherals are connected with the electrical system of my house, the touch screen detects various touches and goes crazy. The HP bot doesn't help me. I clean the screen and run HP diagnostic in UEFI mode.
I noticed that if I touch the PC shell while I touch the screen, the problem disappears. I think is something linked with static electricity and/or earthing system.
I found the problem about a month and a half ago, but I didn't understand what it was and it never showed up again after restarting the PC.

[Riddle_Decipher]

@frcfede In most cases, an ESD-related hardware glitch should be resolved by turning off the device and then restarting it.

Let's perform a power reset as per HP standards:

• Ensure your laptop is OFF.
• Unplug all the external devices (If any).
• Disconnect the power charger from the computer, and remove the battery.
• Press and hold the power button for about 30 seconds.
• Connect the power supply (power adapter).
• Press the power button to turn on your laptop.
• Then put your battery back.

For step by step guide: Click here

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

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