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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎07-06-2025 01:32 AM

HP Recommended
Product: HP EliteBook 830 G5 Notebook PC
Operating System: Microsoft Windows 11

Hello HP Support,

I am experiencing a serious issue with my HP touchscreen laptop display. The screen is blurry, continuously flickering, and shaking. In addition, the touchscreen function has completely stopped working.

I have not connected the laptop to an external monitor yet, but the issue persists after restarting and updating drivers. The laptop is out of warranty, and I would like to know the possible repair options, estimated cost, and whether I can visit an authorized HP service center for this issue.

Here are my laptop details:
- Model: HP EliteBook 830 G5 Notebook PC
- Serial Number: 5CG8380ZZ6
- Purchase Date: NA

Please let me know the next steps to get this resolved.

Thanks,
Priya Reddy
7036421094
priyankareddydaasari@**bleep**.com

Reply
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