Touchscreen doesn't work

[Luca_italy1]

Hi,

I have a problem with my slatebook x2.

Since few days the touch screen doesn't work.

I read in the community that I can restore initial settings but it doesn't work.

i apoligize for my English in advance and I thank if someone answers me.

[The_Fossette]

@Luca_italy1,

Welcome to the HP Support Community!

I recommend you perform a reset following the steps in the below article and check if it helps.

https://support.hp.com/us-en/product/hp-slatebook-10-h000-x2-pc/5375413/document/c03791151

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Luca_italy1]

Hi, thank you very much for you reply.

I have already tried both way, but they don't work.

The touchscreen doesn't work again.

Have you any other advice?

Luca

[The_Fossette]

@Luca_italy1,

I recommend you contact support as it looks like a hardware issue.

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!