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Touchscreen functions erratically when the driver is enabled

Pavilion x360
Microsoft Windows 10 (64-bit)

After turning on the laptop, you can visibly see on the screen multiple areas where the screen´s sensors continuously blip on and off. This prevents you from using the laptop at all. After a time the blipping lessens to one or two every 30 seconds or so, but it is enough time to get into the device manager to disable the touchscreen driver. Re-enabling the driver however, causes the same issue to begin all over again.

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Touchscreen functions erratically when the driver is enabled

@Startfc
Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

While you respond to that, let's try these steps: 

Step 1: Confirm the computer has a touch screen

Step 2: Enable and reinstall the touch screen driver in Device Manager

Step 3: Configure the touch display

Step 4: Install Windows updates

Step 5: Perform a touch screen diagnostic test in HP Hardware Diagnostics

Step 6: Adjust the power management settings for your touch screen

Step 7: Perform a hard reset (notebook PCs) or full shutdown and restart (All-in-One PCs)

Click here: https://support.hp.com/in-en/document/c03488148 to complete the troubleshooting steps. 

 

Hope this helps! Keep me posted for further assistance.
Please click “
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ECHO_LAKE
I am an HP Employee

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Touchscreen functions erratically when the driver is enabled

  • Did this happen after a recent window or software update? Not that I'm aware of.
  • Have you made any hardware/software changes? No, to both questions.
  • What is the product number of your device? X6X73LA

Step 1: Confirm the computer has a touch screen - Confirmed

Step 2: Enable and reinstall the touch screen driver in Device Manager - This has been done.

Step 3: Configure the touch display - Nothing to configure.

Step 4: Install Windows updates - This has been done.

Step 5: Perform a touch screen diagnostic test in HP Hardware Diagnostics - Saw no test for touch screens in Hp Diagnostics

Step 6: Adjust the power management settings for your touch screen - No options available to configure.

Step 7: Perform a hard reset (notebook PCs) or full shutdown and restart (All-in-One PCs) - This has been done.

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Touchscreen functions erratically when the driver is enabled

@Startfc

Thank you for posting back.

 

The last thing I can suggest trying is a restore back to the factory. Performing an HP system recovery (Windows ) While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
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Touchscreen functions erratically when the driver is enabled

Hi,

I did the Windows 10 recovery, but the problem remains after its completion. I believe it is a hardware issue. Would you be able to tell me what hardware potentially might need to be replaced and the cost for those parts? Thanks Echo_Lake. I appreciate your assistance.

 

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Touchscreen functions erratically when the driver is enabled

@Startfc

Thank you for posting back. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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