Touchscreen has started on periodically turn off, disabling and enabling HID in device manager fixes

[ScottishHills]

My HP laptop has an intermittent touchscreen issue where the touchscreen stops responding during normal use. The touchscreen is identified in Device Manager as the I2C HID Device.

I have already disabled the “Allow the computer to turn off this device to save power” setting for the touchscreen device and related devices and restarted the laptop, but the issue continued. I also checked the related I2C HID devices and Intel I2C controllers. I then rolled back/updated/uninstalled the touchscreen/I2C drivers to the previous versions, but the touchscreen still stops working.
i have also gone into bios. HP diagnostics and performed the touch related tests (both worked and i seem to not get this issue at all with bios/HP diagnostics. 
I had thought this might be an issue of the touchscreen driver or related system sleeping then not waking up, but the touch fails no matter the duration of when i last used it. its randomly interspersed be it 30 seconds or 30 minutes. 

I would like assistance if at all possible. 

[Pallipurath]

Hi @ScottishHills 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that your touchscreen passed both the Touch Pointer Test and Drag and Drop Test in HP PC Hardware Diagnostics, we can definitively confirm that your touch screen hardware, digitizer, and physical connections are functioning properly. The intermittent failure occurring strictly inside Windows 10 points directly to an operating system driver stack conflict, power state mismatch, or system firmware issue rather than a physical hardware defect.

Perform a Hard (Power) Reset A hard reset drains static residual power and clears temporary hardware state memory without erasing your personal data:

• Turn off the laptop completely.
• Disconnect the AC adapter, power cord, and all non-essential connected peripherals (USB drives, external monitors, etc.).
• Press and hold the power button for 15 seconds.
• Reconnect the AC adapter and turn the laptop back on.

Re-configure the Touch Display in Windows Forcing Windows 10 to re-identify the display input mapping can fix intermittent input drops:

• In Windows, search for and open Calibrate the screen for pen and touch input.
• On the Display tab, click Setup.
• Select Touch input and follow the on-screen prompts to complete the setup.

Update System BIOS and Graphics Drivers Communication between the I2C HID controller and Windows often depends on system firmware and GPU drivers:

• Flashing the latest BIOS update and reinstalling the latest graphics driver from HP can resolve communication glitches between the OS and touch controller.

Install Windows Optional Updates Generic Windows updates may miss specific chipset patches:

• Go to Settings > Update & Security > Check for updates.
• Select View all optional updates.
• Select any available driver or system updates, click Download and install, and restart the computer.

Click Here for detailed steps.

Take care and have an amazing day!

[ScottishHills]

thank you. However, i am on windows 11 (i though ti had put that when making this post, but i could be wrong, i appologize for the inconvenience if so. The steps and their results are as follows: 

Perform a Hard (Power) Reset: Interestingly, fixed the issue until teh screen was closed and reopened, then issue persisted. 

Re-configure the Touch Display in Windows Forcing Windows 10 to re-identify the display input mapping can fix intermittent input drops: I was unable to find this option, but i kept seeing it when attempting to research this topic. I imagine i am doing something incorrectly. I find it not when searching, nor in the display tab. (this is corresponding with step 3 in your linked step by step guide. )

Update System BIOS and Graphics Drivers Communication between the I2C HID controller and Windows often depends on system firmware and GPU drivers: I am on the latest BIOS, and drivers (this includes the windows update+optional step that was your last listed reccomendation. It did not occur for about an hour but came back. I am unsure if this is related or coincidence.

let me know if their are any other steps you recommend. 

[ScottishHills]

New symptom: phantom touches. 

sometimes (only twice thus far), grey/black circles (screen still visible underneath) show up on my screen, mostly in one large area, but a few scattered randomly, and my screen goes haywire, as if lots of inputs are being put in at once.

[Pallipurath]

Hi @ScottishHills 

Thank you for responding.

If the touchscreen continues to fail after the above software checks and especially if phantom touches become more frequent. I would recommend HP hardware diagnosis, rather than continuing to repeatedly reinstall the same drivers. The fact that the issue is intermittent makes a physical/digitizer or touch-controller communication problem difficult to rule out remotely.

• Shut down the laptop completely.
• Turn the laptop back on and immediately press the Esc key repeatedly until the Startup Menu appears.
• Press F2 to open HP PC Hardware Diagnostics UEFI.
• Select Component Tests.
• Look for a Touch Screen, Touchscreen, or Input Devices test, depending on the notebook model.
• Run the available touchscreen test and follow the on-screen instructions.
• If prompted to interact with specific areas of the screen, touch the requested locations as instructed.
• Allow the test to complete and note the result:
  • Passed – no hardware fault was detected during the test.
  • Failed – note the Failure ID and Product ID displayed by the diagnostics.

Have a good day.

[ScottishHills]

Well, this is now getting interesting. 

I attempted to perform the diagnostic (note i was able to do so before successfully with no issue)

however i was struggling to complete the test across most of my screen this time around. 

HOWEVER! 

i tried slightly (and softly) bending my screen concave (that is, the two ends closer to me than the screen) ever so slightly and the screen acted normally. 

the oppossite flexing caused the touch screen to start acting errantly again. 

This is a new behavior. I imagine that the screen couldve been in a "good" state when i did the test earlier, leading me to believe it was a driver issue? 

[ScottishHills]

Spoiler

Spoiler

also please note (apologies for the double reply) that such bending did not fix the issue permanently, but seems to be the cause of the phantom touches, but not the lack of reponse ->resetting via device manager fixing, issue

[Pallipurath]

Hi @ScottishHills 

Thank you for providing the additional details. I understand that gently flexing the display appears to temporarily change the touchscreen behavior, with one direction reducing the erratic/phantom touches and the opposite direction causing them to return. However, since you also confirmed that this does not permanently resolve the touchscreen becoming unresponsive, the behavior cannot yet be attributed solely to a physical display issue.

The fact that disabling and re-enabling the HID-compliant touchscreen device restores touch functionality also indicates that the touchscreen controller/Windows device state may be involved. At the same time, because the touchscreen response changes when physical pressure or flex is applied to the display, an intermittent hardware connection or digitizer-related issue cannot be ruled out.

For this reason, I would recommend avoiding further bending or flexing of the display, as continued pressure could potentially cause additional damage. The next step would be to have the system evaluated through HP authorized service center to determine whether the touchscreen assembly or its connection requires attention. https://support.hp.com/in-en/help/service-center

Have a good day.