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GonTakuma
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Message 1 of 2
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Touchscreen is inverted/reversed

HP Recommended
HP Pavilion x360 14-dw0710nd
Microsoft Windows 10 (64-bit)

Hello

 

I have a laptop in repair from a costumer at my work space. Their touchscreen was broken and we ordered a new screen for repair.

 

However the touchscreen input is incurrect. This occurs within Windows (10) but also in the bios and diagnostics.
The input seems mirrored, so if you press left up, it will register as left down and vise verca.
There is no other way to connect the connectors/cables.
I have also tried cleaning them.
And running driverpack/Windows update etc.

 

Calibration won't work either because it wont register the input correctly during the calibration.

 


The laptop : HP Pavilion x360 14-dw0710nd


The ordered screen : 

Item nr. W125850713

MPN96515-001

EAN / UPC 5704174238270


1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @GonTakuma, Welcome to the HP Support Community.  

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

 

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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