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‎11-10-2023 04:24 AM

HP Recommended
Product: HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000 (552D5AV)
Operating System: Microsoft Windows 11

My HP Envy x360's touch and pen are not working and an error (code 10) is showing up saying "The device cannot start" on expanding intel precise touch and stylus driver, i have tried updating drivers, restarting the device,command prompts, calibrating and nothing worked out.

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1 person had the same question
1 REPLY 1

‎11-13-2023 05:35 AM

HP Recommended

Hi @Lahari_polkam-1 

 

Welcome to the HP Support Community.

 

I'd like to help!

 

For touchscreen issues, you may refer to this document. 

For Touch screen stylus pen you may refer to this document. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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