Touchscreen malfunctioning

[anonymouse29]

The touchscreen on my laptop is malfunctioning and acting like someone is pressing across the screen. It started this after I tried doing some updates and I’ve never dropped it or damaged it. I tried restarting but now it’s clicking the login button and locking me out so I can’t even log back in. Any suggestions for what to do?

[Elohi_NR]

Hi @anonymouse29,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the Touchscreen malfunctioning.

This could be a hardware issue. However, Download and run this Windows-based tool to diagnose and solve hardware failures related to your screen. Click here

Keep me posted on the results. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[anonymouse29]

Hello,

I took it to a repair shop to do a diagnosis. There is a problem with the hardware in the display. They ordered a whole new display which will cost about $250. Thanks for your assistance.

[Elohi_NR]

Hi @anonymouse29,

Thanks for the update. Do keep us posted if anything in the future. Take care

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!