Touchscreen not working(I2C HID Device, code 10)

[Solanki2004]

Hello, can anybody help me. My touchscreen is not responding at all. I have tried restarting the laptop, updating the OS system and the laptop. Uninstalling and installing the driver that is causing the problem( I2C HID Device). Cleaning my screen from fingerprints or grease/dirt. Troubleshooting it. Asking and doing all the steps the hp virtual assistant told me to. I even tried to do a touchscreen component test(which failed as the screen is not responding to my touch). Also, this is not the first time this has happened to me, every time I just have to uninstall and install the I2C HID Device and to a touch screen component test, then it starts working again. But, my trick has failed and I cant see any other way of fixing this. Also, there is NO damage to the screen or the laptop and its only 1yr old. Can someone help!? IF, addition info is needed, you can ask!

[Riddle_Decipher]

@Solanki2004 Welcome to HP Community!

Did you check if the touchscreen works in the BIOS Screen? 

• This would help us determine if this is either a software or hardware related issue, hence I request you tap on F10 during a PC restart and check if you can use the touch feature to select options outside windows.
  • If it doesn't work, this could be a hardware malfunction.
  • If it works, please use the HP website to download all the latest drivers for your device using this link: click here.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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[Solanki2004]

Hi, thank you for your advice. I tried using the touch feature outside of windows and found that doesn't work. So, I think its a hardware problem. What should I do now?

[asmita6658]

@Solanki2004

Appreciate you trying the steps. As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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