Touchscreen not working, all troubleshooting done, they want ME TO PAY $35-40 USD for recovery driv

[MikeRotch76]

Prior to going to HP support, I tried the UEFI Hardware touchscreen test and it failed. So I KNEW this wasn't a Windows or driver issue. I went through troubleshooting via web chat. The UEFI test failure and the fact that I did a FW upgrade was one of the first things I mentioned to the tech. After 2 more hours of troubleshooting (had the tech get me to install Logmein and them using Windows updates and going through my device manager to uninstall and reinstall drivers which I told him wasn't going to work because I did all that already anyway, PLUS the fact I had UEFI test failing), he finally got me to go through downloading the Factory Reset tool (HPCR). I ran through that tool, completely wiped and restored my laptop to an out of the box state, downloaded and updated all drivers (even the optional ones). It took me 4 hours to do that. This morning I went back to chat, re-opened my case, and the tech again WANTED TO USE LOGMEIN to update all of my drivers. I said NO, I AM NOT GOING TO DO THAT AGAIN. Please either let me ship my laptop to a repair centre or ship it to you direct. The tech then said "So, now we have to perform recovery with recovery drive which we will send you on chargeable basis" "That is recovery drive specially designed for this device will be send to you by HP. Which will cost you around 35-45 USD"
I said "NO, I am not paying for this. MY LAPTOP IS UINDER WARRANTY" I then asked for this case to be escalated and now I am waiting for a call back from a case manager.

Has anyone ever encountered a case like this or used a "recovery drive" that is "specially designed for this device"?

Almost forgot to add, the pen works on the screen, just the touchscreen does not detect any finger touches

[MikeRotch76]

Ok, so update.

Case manager called me, he said that the tech was mistaken that this was a NEEDED STEP. He said that this step should have been offered as an OPTIONAL step since most customers do not want to be without their laptop for the period of time that it takes to go through the repair process (between shipping back and forth and the actual repair could be a couple of weeks). This recovery drive can get my laptop working much quicker than the shipping/repair process. He said that the shipping/repair process is free and it's my choice at this point which process I wish to use. I told that him that I appreciate the explanation, that the tech I originally spoke with did NOT mention that at all, and that I am ok without my laptop for a while since I have a backup laptop I can use.

While I am glad that I am going to get my laptop fixed now under warranty for free, the frustration and anger between the hours of useless troubleshooting and being told I needed to PAY to get my laptop fixed under warranty, this has NOT been a pleasant experience.