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‎01-23-2019 03:47 PM

HP Recommended
Product: 15-ay103dx
Operating System: Microsoft Windows 10 (64-bit)

Win 10 OS, HP laptop, Touchscree not working, Folled instructions to remove driver and reinstall but can not find how to reinstall or download. Keeps running me in circles.!!!

1 person had the same question
3 REPLIES 3

‎01-26-2019 01:40 PM

HP Recommended

@captrow

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the printer. I will be delighted to assist you here. 

 

Perform the steps suggested before. 

However, if that doesn't work either, please be advised that the last resort needs to be applied and that's a Reset (you may lose all your data) 
 

You can follow the procedure mentioned here:  
https://support.hp.com/in-en/document/c04013767 (Windows)

 

Keep me posted. 🙂

Barachiel
I am an HP Employee

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‎01-27-2019 05:17 PM

HP Recommended

I sloved this by reloading a past restore point.

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‎01-30-2019 11:57 AM

HP Recommended

@captrow

 

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad you found the solution for this concern.

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

 

Take care now and do have a fabulous week ahead. 🙂

Barachiel
I am an HP Employee

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