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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎05-31-2019 10:50 PM

HP Recommended
Product: Example: HP envy 360x
Operating System: Microsoft Windows 10 (32-bit)

I am using HP envy 360x. It has got touchscreen, suddenly my touchscreen is not working. how to fix this issue? thanks in advance.

1 REPLY 1

‎06-03-2019 08:42 AM - edited ‎06-03-2019 08:45 AM

HP Recommended

@Namib

 

Welcome to the HP Support Community!

  • Check if the Touch screen responds in BIOS screen.
  • This would help us determine if this is either a software or hardware related issue, hence I request you tap on F10 during a PC restart and check if you can use the touch feature to select options outside windows.
  • If it doesn't work, this could be a hardware malfunction.
  • If it works, Click here to download the Touchscreen Firmware from the HP website.
  • Also, Update BIOS, click here
  • Alternatively, Perform a touch screen diagnostic test in HP Hardware Diagnostics, follow step 5 from this document.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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